Política de reembolso
Return & Refund Policy
At Honey BeeU, comfort is everything, and that includes feeling confident about your order. Please read below so you know exactly what to expect.
Socks: All Sales Final
Our socks are worn directly against the skin. For hygiene reasons, we can't accept returns or exchanges on socks once an order has been delivered.
Other Items: Returns for Store Credit
For non-sock items, you can return for store credit within 15 days of delivery. To be eligible:
- The item must be unused, unworn, and in the same condition you received it.
- It must be in its original packaging, with tags if applicable.
- You'll need your order number or proof of purchase.
To start a return, email info@honeybeeu.shop for the return address. Customers are responsible for return shipping costs. For items over $75, we recommend a trackable shipping service or shipping insurance, since we can't guarantee we'll receive your return.
Once we receive and inspect your return, we'll email you to confirm whether your store credit was approved.
Sale Items
Sale items are final sale and can't be returned or exchanged. The only exception is a damaged, defective, or incorrect item, which follows the process below.
If We Made a Mistake, We'll Make It Right
If any order arrives damaged or defective, or you received the wrong size, color, or item, we've got you. Here's what to do:
- Email us at info@honeybeeu.shop within 7 days of delivery.
- Include your order number and a photo of the issue.
- Once we confirm the issue, we'll send you a prepaid return label at no cost to you.
After we receive and inspect the item, we'll send a replacement of the same item. If that item is unavailable, we'll issue a refund instead.
Refund Processing
Refunds are only issued for our mistakes, as described above. Approved refunds go back to your original payment method within 10 business days. Your bank or card company may take a little extra time to post it. If it's been more than 15 business days since your refund was approved, contact us at info@honeybeeu.shop.
Orders Shipped to the European Union
If your order ships to the EU, you may cancel or return it within 14 days of delivery for any reason. Items must be unworn and unused, in their original packaging, and come with proof of purchase. Under EU law, sealed hygiene products like socks may not be eligible once opened. To start an EU return, email info@honeybeeu.shop for return instructions. You'll be responsible for return shipping costs unless the item was damaged, defective, or incorrect.
Questions?
We're here for you. Reach out anytime at info@honeybeeu.shop and we'll help you get comfy 💛